Refund Policy
A legal disclaimer
At Bloom Counselling & Therapy, we deeply value your trust and commitment to personal growth and well-being.
Our aim is to provide every client with compassionate, professional, and effective counselling support.
We understand that sometimes plans may change, and we strive to handle cancellations and refunds fairly and transparently.
Refund Policy - the basics
Session Bookings & Cancellations
• All counselling sessions are scheduled in advance and confirmed upon payment.
• If you need to cancel or reschedule, please inform us at least 24 hours in advance of your scheduled session.
• Cancellations made less than 24 hours before the appointment may not be eligible for a refund, as that time slot is reserved exclusively for you.
• In the case of emergencies, we understand and will review each situation individually with care and compassion.
🍃 Refund Eligibility
You may be eligible for a refund if:
• You cancel your session more than 24 hours in advance.
• A session is cancelled or rescheduled by Bloom Counselling & Therapy due to unforeseen circumstances, and you choose not to reschedule.
• You have made a duplicate payment or technical error during booking.
Refunds will be processed to your original method of payment within 5–7 business days.
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🌼 Non-Refundable Services
• Completed sessions are non-refundable, as professional time and preparation are already provided.
• Packages or therapy plans that have already commenced are non-refundable, but session rescheduling may be possible.
• Any digital products, forms, or downloadable content (if applicable) are non-refundable once delivered.
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🌺 Rescheduling Policy
If you wish to reschedule a session, please contact us at least 24 hours prior to your appointment.
We’ll do our best to accommodate your preferred time slot based on availability.
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🌸 Contact for Refunds or Queries
If you have any concerns or refund-related questions, please contact us at:
📧 Email: [bloomcounsellingandtherapy@gmail.com]
📞 Phone: [+91-926-574-2749]
We’re here to assist you with understanding and care.