Privacy Policy

 Information We Collect

A. Personal Information

We collect personal details that help us provide counselling and therapy services, including:
   •    Your name, age, and contact details
   •    Health, emotional, or personal information you voluntarily share
   •    Appointment history and session records
   •    Emergency contact details (if applicable)

B. Website & Technical Data

When you visit our website, we may collect non-identifiable data such as:
   •    Browser type and device information
   •    Pages visited and session duration
   •    Cookies and analytics data (used to improve your experience)

How We Use Your Information

We use the information we collect only for professional purposes, such as:
   •    Scheduling and managing appointments
   •    Providing counselling, therapy, and follow-up care
   •    Responding to your inquiries
   •    Sending updates, reminders, or wellness tips (with your consent)
   •    Maintaining accurate and secure client records

We will never share, sell, or distribute your personal information for commercial purposes.
Confidentiality in Counselling

Everything shared in your therapy sessions remains confidential.
However, confidentiality may be ethically or legally limited in specific cases:
   •    There is risk of harm to yourself or others
   •    There is a concern for child or vulnerable person safety
   •    Information is required by a court of law
   •    You provide written consent for information sharing

Your counsellor will discuss any necessary disclosure with you whenever possible.

How We Store and Protect Your Data

Your data is stored securely through:
   •    Encrypted, password-protected systems
   •    Limited staff access for authorized professionals only
   •    Secure, encrypted platforms for online sessions
   •    Routine updates to maintain data protection standards

Any physical files (if applicable) are stored in locked, restricted areas.
While we take every reasonable precaution, please note that no online system is entirely risk-free.
Online Counselling and Digital Communication

Our online therapy sessions are held via secure, encrypted video platforms.
We encourage you to:
   •    Choose a private space for sessions
   •    Use a secure device and internet connection
   •    Limit sensitive topics through email or messaging

We ensure all communication channels used by Bloom remain confidential and professional.

Cookies and Analytics

Our website may use cookies to enhance user experience.
Cookies help us understand:
   •    How visitors interact with our site
   •    Which content is most helpful
   •    How to make your browsing smoother

You may disable cookies in your browser settings at any time.
We may use analytics tools like Google Analytics to track general usage patterns — these collect anonymous data only.

Your Rights

You have complete control over your personal information.
At any time, you may:
   •    Request access to your personal data
   •    Ask for corrections or updates
   •    Withdraw consent for certain uses
   •    Request deletion of your data (when legally and ethically permissible)

To make a request, please email us at [your email address].
We will respond promptly and respectfully.

Data Retention

Your records are securely stored for 5–7 years after your last session, as required by professional standards.
After that period, they are permanently and safely deleted or destroyed.

If you wish for early deletion, we will review your request in accordance with counselling ethics and legal requirements.

Third-Party Links

Our website may include links to educational or external wellness resources.
Please note: Bloom Counselling & Therapy is not responsible for the privacy policies or content of these external sites.
We recommend reviewing their policies before sharing any personal data.

Children’s Privacy

For clients under 18 years of age, parental or guardian consent is required before beginning therapy.
We handle children’s information with extra care, ensuring confidentiality and emotional safety.
If a child’s well-being is at risk, disclosures will be made responsibly and lawfully.

Policy Updates

We may update this Privacy Policy periodically to reflect best practices or legal changes.
Any updates will appear here with a new “Last Updated” date.
Please check this page occasionally to stay informed.

Contact Us

For questions, requests, or concerns about your privacy, please reach out:

📧 [support@bloomcounsellingandtherapy.com]
📞 [+91-926-574-2749]
      Bloom Counselling & Therapy
      [Mumbai, India]

We’re here to protect your privacy — and to make your journey toward healing safe, respectful, and empowering.